New Customer Experience
Engage your new customers continuously to anticipate unmet needs, reduce churn and boost long-term customer value
New customers have unique needs, high expectations, and fragile loyalty
Many businesses have seen a massive influx of new customers. Deeply understanding and anticipating their needs will help retention and drive growth.
Why you need New Customer Experience now
Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new customers and drive key loyalty metrics: CSAT and NPS.
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Actionable Insights in Real-Time
Get feedback in hours, not weeks or months
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Predict Changes
Understand what's changing and where the market is going next
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Capture Trends
Proactively respond to unmet needs in the market
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Drive Growth
Inform new strategies to expand market share and sustain growth
How we're better
Agile, with fast set-up
Recruit your new community and start getting insights from new customers in days, not weeks or months
Robust, out-of-the-box quant and qual
Tap into the full functionality of Rival Technologies, the world's best mobile market research platform, to capture projectionable quant data and immersive qual inputs like video, audio and images
Next-gen deliverables
Use mobile toplines to see responses - including video transcriptions - in real-time, and leverage dynamic mobile deliverables to activate actions within your organization
Useful resources
The Research on Conversational Research
Learn the impact of conversational research on engagement, data quality, richness and depth, and more.
Modern Techniques for Communities
Get high-quality quant, qual and video feedback from your most important audiences, including new customers.
