Practical tips, no tricks
Learn how consumer behaviors and attitudes are changing during the COVID pandemic—and what your company can expect moving forward.
New Customer Experience
Engage your new customers continuously to anticipate unmet needs, reduce churn and boost long-term customer value
Why you need New Customer Experience now
Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new customers and drive key loyalty metrics: CSAT and NPS.
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Actionable Insightsin Real-Time
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Predict Changes in Consumer Behaviors
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Capture Trends and Respond to Unmet Needs
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Test Messaging and Sustain Growth
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How we're better
Agile, with fast set-up
Recruit your new community and start getting insights from new customers in days, not weeks or months
Robust, out-of-the-box quant and qual
Tap into the full functionality of Rival Technologies, the world's best mobile market research platform, to capture projectionable quant data and immersive qual inputs like video, audio and images
Next-gen deliverables
Use mobile toplines to see responses - including video transcriptions - in real-time, and leverage dynamic mobile deliverables to activate actions within your organization
Useful resources
8 Conversational Research Principles
Pioneered by Reach3 and Rival Technologies, Conversational Research is a fresh approach that makes it easy for marketers and insight pros to make a bigger impact. It creates a…
How Tyson Foods Predicted Shifts in Morning Routines
Tyson Foods knew that morning eating occasions were rooted in the habitual behaviors and routines of consumers. But when the COVID-19 pandemic…
