Consumer, Retail & Shopper Insights
AI-accelerated, mobile-first techniques that connect you with consumers when and where decisions happen.
Fast & accurate consumer and shopper insights
Reach3 transforms consumer & shopper research by capturing emotions, behaviors & context in-the-moment. Using our AI-accelerated, mobile chat-based techniques, you can meet consumers where they are and when it matters - whether they're browsing aisles, shopping online or using your product at home.
Leveraging principles of Behavioral Science, our methods reduce recall bias and capture real-time feedback via text message triggered research exercises, organic chat-style engagement and seamless multimedia inputs like photos and videos. Unlike traditional surveys that feel like taking a test, our research mimics the look and feel of mobile messaging, which drives deeper, richer and more authentic results.
Greater depth & richness compared to traditional approaches
In-the-moment insights
Conversational AI-accelerated, mobile approach
Mobile text-based deployment
Seamless photos & videos
Compelling deliverables that activate your insights
Compelling deliverables that activate your insights
Authentic consumer voices: Bring findings to life with AI-accelerated analysis and video showreels capturing real shopper emotions, behaviors, and in-the-moment decisions
Retail-ready insights: Equip sales teams with compelling, data-driven recommendations to enhance in-store execution and e-commerce strategies.
Dynamic reporting: From interactive PowerPoint decks to mobile-friendly digital reports, our insights fit seamlessly into your workflow.
Useful resources for consumer & shopper insights
Coca-Cola Client Story
Used the Brand Experience Predictor to refine, optimize and measure the impact of experiential brand activations.
Modern Research Techniques for Co-creation and Ideation
Identify unmet needs and “jobs to be done” to fuel successful innovation.
9 Principles of Conversational Research
Learn how brands like John Deere, Coca-Cola, Kellanova, and Kimberly-Clark use conversational approaches to drive business outcomes.
Modern Research Techniques for Customer Journey Mapping
Learn how companies in financial services, CPG, retail and others use modern approaches to better understand the end-to-end customer experience.
Don't Wait to Act on Evolving Shopping Behavior
Reach3's Jonathan Dore writes for Total Retail about the importance of responding to change in real time.
Modern Research Techniques for Segmentation
Understand your customer, market or audience segments beyond the surface.
