Consumer, Retail & Shopper Insights
AI-accelerated, mobile chat-based techniques that connect you with consumers when and where decisions happen.
Get accurate consumer & shopper insights
Reach3 transforms consumer & shopper research by capturing emotions, behaviors & context in-the-moment. Using our AI-accelerated, mobile chat-based techniques, you can meet consumers where they are and when it matters - whether they're browsing aisles, shopping online or using your product at home.
Leveraging principles of Behavioral Science, our methods reduce recall bias and capture real-time feedback via text message triggered research exercises, organic chat-style engagement and seamless multimedia inputs like photos and videos. Unlike traditional surveys that feel like taking a test, our research mimics the look and feel of mobile messaging, which drive deeper, richer and more authentic results.
Get deeper insights from today's consumer
In-the- moment insights
AI-accelerated, mobile-chat approach
Strong engagement & recontact
Seamless photos & videos
Compelling deliverables that activate your insights
Compelling deliverables that activate your insights
Authentic consumer voices: Bring findings to life with video reels capturing real shopper emotions, behaviors, and in-the-moment decisions
Retail-ready insights: Equip sales teams with compelling, data-driven recommendations to enhance in-store execution and e-commerce strategies.
Dynamic reporting: From interactive PowerPoint decks to mobile-friendly digital reports, our insights fit seamlessly into your workflow.
Useful resources for consumer and shopper insights
The Research on Conversational Research
Learn the impact of conversational research on engagement, data quality, richness and depth, and more.
Modern Research Techniques for Customer Journey Mapping
Learn how companies in financial services, CPG, retail and others use modern approaches to better understand the end-to-end customer experience.
