During the pandemic, many businesses have seen a massive influx of new customers. Deeply understanding and anticipating their needs will help retention and drive growth.
Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new COVID customers and drive key loyalty metrics: CSAT and NPS.
Recruit your new community and start getting insights from new customers in days, not weeks or months.
Tap into the full functionality of Rival Technologies, the world’s best mobile market research platform, to capture projectionable quant data and immersive qual inputs like video, audio and images.
Use mobile toplines to see responses —including video transcriptions— in real-time, and leverage dynamic mobile deliverables to activate action within your organization.
"The Ripl community has already provided immeasurable value. The Rival platform has replaced the need to invest significant resources into siloed, ad-hoc research projects. I don’t have a team of researchers at Brunswick, so the greatest source of value comes from having Reach3 on my virtual team."
- Larisa Mats, Consumer & Market Insights Leader
Learn how consumer behaviors and attitudes are changing during the COVID pandemic—and what your company can expect moving forward.Get the Playbook
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Check out these resources to learn more about keeping your new COVID customers.
Agile market research techniques are imperative to retaining customers in the post-Covid world.
Develop a holistic understanding of your customers to know how best to provide the control they seek.
Learn why preparing for a singular "New Normal" is not enough.