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New Customer Experience

Engage your new COVID customers continuously to anticipate unmet needs, reduce churn and boost long-term customer value

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New COVID customers have
unique needs, high expectations, and fragile loyalty

During the pandemic, many businesses have seen a massive influx of new customers. Deeply understanding and anticipating their needs will help retention and drive growth.

Why you need New Customer Experience now

Fast, friction free, out-of-the box market research solution designed to help your CMO better understand the composition of your new COVID customers and drive key loyalty metrics: CSAT and NPS.

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Actionable Insights
in Real-Time

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Predict Changes in
Consumer Behaviors

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Capture Trends and
Respond to Unmet Needs

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Test Messaging and
Sustain Growth

How we're better

Agile, with fast set-up

Recruit your new community and start getting insights from new customers in days, not weeks or months.

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Robust, out-of-the-box quant and qual

Tap into the full functionality of Rival Technologies, the world’s best mobile market research platform, to capture projectionable quant data and immersive qual inputs like video, audio and images.

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Next-gen deliverables

Use mobile toplines to see responses —including video transcriptions— in real-time, and leverage dynamic mobile deliverables to activate action within your organization.

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"The Ripl community has already provided immeasurable value. The Rival platform has replaced the need to invest significant resources into siloed, ad-hoc research projects. I don’t have a team of researchers at Brunswick, so the greatest source of value comes from having Reach3 on my virtual team."

- Larisa Mats, Consumer & Market Insights Leader

Practical tips, no tricks

Learn how consumer behaviors and attitudes are changing during the COVID pandemic—and what your company can expect moving forward.

Get the Playbook

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New Customer Experience is powered by Rival, the world’s best mobile market research platform.

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Resources

Check out these resources to learn more about keeping your new COVID customers.

Agile research techniques

The emergence of the new COVID customer

Agile market research techniques are imperative to retaining customers in the post-Covid world.

Read More
rethinking consumer choice

Rethinking consumer choice during the pandemic

Develop a holistic understanding of your customers to know how best to provide the control they seek.

Read More
new-normal-next-normals-covid-19-marketing

Preparing for a series of "next normals"

Learn why preparing for a singular "New Normal" is not enough.

Read More

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