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Trusted by the world’s most customer-centric brands

Connect with your consumers where they already are

In the 2000s, marketing research moved online, evolving into highly formalized email-based panels & DIY tools.

Conversation-based insights is the 3rd wave of modern marketing research.

It's agile, on-demand, organic and immersive.

Insights are deeper, richer and more actionable when captured at scale through modern mobile messaging services instead of email.

Conversational Insights
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Fast and fresh insight solutions

Reach3 is a full-service research consultancy that develops scalable, AI-enhanced conversational insight solutions for today’s modern, agile enterprise.

Featuring immersive, in-the-moment research designs, intelligent data sciences and dynamic digital storytelling, our approach delivers deep experiential insights that inspire action. We support our methodology at scale with thoughtful use of AI, ensuring your business gets the quant and qual data it needs to thrive.

Our consultants are seasoned industry experts who uncover the insights you need to propel positive, powerful outcomes for your organization.

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Full-service quant and qual market research for CPG, media, tech, financial services and health companies

“To get into the hearts and minds of your customers, we need to get them out of ‘test-taking mode’ to capture their authentic, honest feedback. Conversational approaches drive deeper, richer insights that traditional approaches can’t.”

—Matt Kleinschmit, Founder & CEO, Reach3 Insights

Frictionless insights for the agile enterprise

Our unique conversational insight solutions capture ongoing, organic insights at scale to continually inform your brand positioning, product innovation, user experience, omnichannel optimization and marketing activation strategies.

Using modern messaging services instead of email, we leverage behaviorally-based, implicit research designs to capture immersive chat, photo, video and voice insights when they happen, in the moment, so you can act faster. We use AI to make the process scalable for businesses.

Conversational Insight Solutions

BXP

Test your experiential brand activations

Community 2.0

On-demand, ongoing organic engagement

Gen Z on-demand

Learn what matters to Gen Zs
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Rethink your research for the mobile-first generation

Reach3's approach leverages software from Rival Technologies, our sister company under The Rival Group.

Rival develops voice, video and chat solutions that make it easy for enterprises to create mobile agile communities of customers, fans or employees enterprises can continuously engage for insights.

Our combo of innovative market research tech, AI and services rival traditional surveys and online communities by employing conversational insight technologies that reach a broad range of demographics through SMS, social media and messaging apps.

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Conversational surveys for market esearch

Testimonials

We are very proud of the Jägermeister brand, and we believe it could appeal to a wider range of drinking-age consumers. The insights we received from Reach3 revealed the best messaging for our company and will help inform our marketing, product and partnership decisions. Hearing and seeing our target consumers via videos provided very interesting insights and really inspired our team to come up with innovative products that we can't wait to bring to market.

-Lucien van Huyssteen, Director Consumer Strategy & Commercial Planning, Mast-Jagermeister US
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Reach3’s conversational approaches were engaging and helped get at shoppers’ true motivations. Their reporting was some of the best I’ve seen from a research partner. Lastly, the client service was excellent! They were very responsive and proactively kept me updated throughout the project. I look forward to working with Reach3 more in the future!

—Sr. Shopper Insights Manager, Global CPG Manufacturer

Case Studies

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SNAPCHAT

Snapchat uses conversational approaches to predict Gen Z trends

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JAGERMEISTER

Jagermeister uses conversational approaches to reimagine its brand

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