Reach3 Insights Wins EXPLOR Award at 2019 IA CRC Conference

Customer case study competition recognized multi-phase messenger-based research solution developed by Reach3 to drive e-commerce conversion for global CPG brand  


October 28, 2019 - Reach3 Insights has been named winner of the 2019 EXPLOR Award for its unique messenger-based shopper research conducted on behalf of a leading CPG manufacturer.

The recognition, an annual case study competition honoring innovation in marketing research, was voted on by attendees at the Insights Association Corporate Researchers Conference (CRC) on October 24th, in Orlando, Florida.

Reach3 was awarded for its work in helping identify shopper barriers and motivators to using a global retailer’s online grocery pickup service.  The strategic research consultancy employed a fast, iterative research solution that engaged shoppers via modern messenger networks to capture real-time insights on e-commerce purchase behaviors. Reach3 also applied advanced predictive analytics and deep shopper video & photo analysis to develop a holistic understanding of omnichannel activation triggers. The research has helped the multi-national CPG manufacturer to optimize online e-commerce & physical retail pick-up conversion for one of the world’s largest global retailers.

“We’re thrilled to be accepting the EXPLOR award for our work,” said Matt Kleinschmit, CEO & Founder of Reach3. “Not only did this solution drive meaningful business impact for one of the world’s largest consumer brands, it also employed next-generation messenger-based insight techniques that engage shoppers in-the-moment at scale to uncover rich human insights. It’s amazing to be recognized for this success so early in our business and to know that corporate insight professionals are as excited as we are about the transformative potential of conversational insight technology and approaches.”

CRC is an annual leadership symposium hosted by the Insights Association for market researchers and data analysts throughout North America. The annual EXPLOR award competition pits innovation leaders from global corporations, research agencies and academia against one another to determine the case study with the highest impact and that has done the most to advance the research and insights process.

Reach3 was named a finalist for the award by a global team of judges. The case study was then presented on-site by Reach3 Vice President & Founding Partner Jon Dore and was voted into first place by a strong majority of CRC delegates.

About Reach3 Insights

Reach3 Insights is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Led by CEO Matt Kleinschmit, the company uses immersive, in-the-moment research designs and dynamic digital storytelling to deliver deep experiential insights that inspire action. Reach3 is part of Reid Campbell Group and a sister company to Rival Technologies, a tech company developing chat, voice and video solutions that integrate into messaging platforms and technologies that people actively use on a daily basis. For more information, visit

Media Enquiries:

Interview opportunities with Matt Kleinschmit, Founder & CEO of Reach3 Insights, and Jon Dore, Vice President & Founding Partner, are available upon request.

Media assets, including headshots, are available here. 

For more information, contact:

Bill Daddi
President, Daddi Brand Communications